{"id":491838,"date":"2025-12-16T09:44:58","date_gmt":"2025-12-16T09:44:58","guid":{"rendered":"https:\/\/www.mobileworldlive.com\/?p=491838"},"modified":"2025-12-17T09:47:18","modified_gmt":"2025-12-17T09:47:18","slug":"lg-uplus-recurre-a-modelos-de-openai-para-automatizar-la-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.mobileworldlive.com\/spanish\/lg-uplus-recurre-a-modelos-de-openai-para-automatizar-la-atencion-al-cliente\/","title":{"rendered":"LG Uplus recurre a modelos de OpenAI para automatizar la atenci\u00f3n al cliente"},"content":{"rendered":"\n<p>El operador surcoreano LG Uplus ha presentado un servicio de suscripci\u00f3n de inteligencia artificial generativa (genAI) impulsado por la tecnolog\u00eda de OpenAI, dise\u00f1ado para permitir a las empresas automatizar la atenci\u00f3n al cliente y reducir el tiempo necesario para atender las consultas recibidas.<\/p>\n\n\n\n<p>El operador explica en un comunicado que su Agentic Callbot es un servicio de respuesta telef\u00f3nica que utiliza tecnolog\u00eda de IA para gestionar incluso consultas complejas de forma natural, entendiendo en tiempo real las intenciones del cliente y el contexto de la conversaci\u00f3n. A\u00f1ade que los callbots de Agentic son capaces de comprender diversas expresiones y situaciones y controlar el sistema por s\u00ed solos sin aprendizaje previo mediante modelos de lenguaje a gran escala y recuperaci\u00f3n de conocimiento.<\/p>\n\n\n\n<p>Jung Young-hoon, responsable del negocio de IA para empresas, se\u00f1ala que tienen previsto introducir otros servicios adicionales para centros de atenci\u00f3n telef\u00f3nica mediante agentes de IA que utilizan diversas tecnolog\u00edas.<\/p>\n\n\n\n<p>Est\u00e1 previsto que el pr\u00f3ximo a\u00f1o se lance una versi\u00f3n mejorada, Agentic Callbot Pro, con el objetivo declarado de acelerar la transformaci\u00f3n digital de los clientes empresariales.<\/p>\n\n\n\n<p>En el futuro, LG Uplus tiene intenci\u00f3n de introducir un servicio de agentes que vincular\u00e1 m\u00faltiples LLM y una funci\u00f3n de voz a voz que procesa texto a voz, reconocimiento de voz y razonamiento a trav\u00e9s de API en tiempo real basadas en el LLM multimodal de OpenAI.<\/p>\n\n\n\n<p>En julio pasado, la empresa present\u00f3 una <a href=\"https:\/\/www.mobileworldlive.com\/operators\/lg-uplus-plans-ai-ramp-up-to-drive-b2b-revenue\/\">estrategia de crecimiento de IA<\/a> para su negocio empresarial, con un enfoque en centros de datos de IA e IA en dispositivos; plataformas de IA que utilizan modelos de lenguaje grandes y peque\u00f1os; y servicios impulsados por IA para clientes B2B.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El operador surcoreano LG Uplus ha presentado un servicio de suscripci\u00f3n de inteligencia artificial generativa (genAI) impulsado por la tecnolog\u00eda <a class=\"more-link\" href=\"https:\/\/www.mobileworldlive.com\/spanish\/lg-uplus-recurre-a-modelos-de-openai-para-automatizar-la-atencion-al-cliente\/\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":20188,"featured_media":284526,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[14886924],"tags":[],"site-option":[],"event-cat":[],"class_list":["post-491838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spanish"],"acf":[],"apple_news_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v26.6) - 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